Comprehensive pre-sales consulting, technical documentation, OEM/ODM engineering assistance, and aftersales warranty programs for Singapore B2B partners.
From first inquiry to post-deployment, our Singapore team provides dedicated support at every stage of the B2B partnership.
Our warranty policy is designed for B2B partners, covering standard stocking orders and OEM/ODM projects.
| Warranty Period | 12 months from shipment date |
| Coverage | Manufacturing defects, component failure |
| DOA Policy | Replacement within 30 days of delivery |
| Repair Lead Time | 7�14 business days |
| Return Shipping | Buyer pays outbound, AiViewLink pays return |
| Extended Warranty | +12 months available (quoted on request) |
| Warranty Period | 24 months from shipment date |
| Coverage | Hardware, firmware, and customization defects |
| DOA Policy | Replacement within 15 days of delivery |
| Dedicated Engineer | Named contact for all technical issues |
| SLA Response | =4 hours for critical issues |
| Firmware Updates | Free during warranty period |
Contact us via email, WhatsApp, or the inquiry form below. Include order number, product model, and a description of the issue with photos/video if possible.
Our technical team will review your case and provide initial remote troubleshooting steps within one business day.
For most issues, remote resolution is sufficient. If hardware replacement is required, we issue an RMA number and arrange collection/delivery logistics.
Once resolved, we send a case summary report and schedule a follow-up check to ensure the issue does not recur.