B2B Service Center

Service & Support

Comprehensive B2B support for UAE and GCC distributors - Arabic-speaking technical team, 12-month warranty, OEM/ODM engineering assistance, and SIRA-compliant documentation.

Contact Support Warranty Policy

Full-Lifecycle B2B Support

Pre-Sales Consulting
Expert Arabic-speaking guidance to select the right AI camera for UAE/GCC projects.
  • SIRA compliance guidance
  • Arabic UI customization
  • Project design & BOM
  • Sample evaluation support
OEM/ODM Engineering
Brand customization with Arabic language support, IP67 dustproof ratings for UAE climate.
  • Firmware with Arabic UI
  • LPR for Arabic plates
  • SIRA cert assistance
  • Private label packaging
Technical After-Sales
Arabic-speaking engineers, remote support, DOA replacement and on-site training in UAE.
  • Arabic hotline support
  • Remote troubleshooting
  • DOA replacement policy
  • On-site training (Dubai)
Documentation
Full bilingual English/Arabic technical documentation and partner training resources.
  • Arabic datasheet library
  • Installation guides (AR/EN)
  • Online training webinars
  • Reseller toolkit
Logistics to UAE
Reliable shipping from Shenzhen to Dubai/Abu Dhabi with customs clearance support.
  • Air freight: 3 - 5 days
  • Sea freight: 12 - 16 days
  • DDP Incoterms available
  • Customs clearance support
Partnership Programs
Exclusive UAE/GCC partner benefits for registered distributors and system integrators.
  • Priority stock allocation
  • Arabic marketing materials
  • Dedicated Arabic manager
  • Gitex participation support

Warranty & After-Sales Terms

Standard
Stock Product Warranty
Period12 months from shipment
CoverageManufacturing defects
DOA Policy30 days replacement
Response SLA=8 hours business days
LanguagesEnglish & Arabic
OEM / ODM
Custom Project Warranty
Period24 months from shipment
CoverageHardware + firmware
EngineerNamed Arabic engineer
SLA Response=4 hours critical
SIRA DocsIncluded free
WhatsApp
+971 50 123 4567
Support Email
support@aiviewlink.ae
Response Time
=4h (Sun - Thu)
Languages
Arabic · English · Urdu

Ready to Partner with AiViewLink UAE

Our Arabic-speaking team responds within 4 hours during UAE business days.